Discos4Grownups.com
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Privacy Policy

Last updated: 14 October 2025

1. Who We Are

Discos4Grownups.com is operated by Packetpipe Ltd, a company registered in England and Wales. We're committed to protecting your privacy and handling your personal information responsibly.

Data Controller: Packetpipe Ltd
Contact: contact@discos4grownups.com

2. Information We Collect

When You Buy Tickets

  • Personal details: Name, email address, phone number (optional)
  • Payment information: Processed securely by our payment providers (we don't store card details)
  • Booking details: Event tickets purchased, quantities, dates

When You Join Our Mailing List

  • Contact details: Name, email address, county, phone number (optional)
  • Preferences: Event types and locations you're interested in

When You Visit Our Website

  • Technical data: IP address, browser type, device information
  • Usage data: Pages visited, time spent, how you found us
  • Cookies: Small files that help improve your experience

3. How We Use Your Information

For Event Management

  • Processing ticket purchases and sending confirmations
  • Managing guest lists and venue capacity
  • Communicating important event updates or changes
  • Providing customer support

For Marketing (with your consent)

  • Sending you information about new events in your area
  • SMS notifications for local events (if you provided your phone number)
  • Newsletters and promotional offers
  • Social media content and advertising

For Business Operations

  • Analyzing website performance and user experience
  • Preventing fraud and ensuring security
  • Meeting legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill ticket purchases and provide our services
  • Consent: For marketing communications and optional services
  • Legitimate interests: To improve our services and prevent fraud
  • Legal obligations: To comply with tax, accounting, and safety requirements

5. Sharing Your Information

We only share your information when necessary:

Service Providers

  • Payment processors: To handle secure transactions
  • Email services: To send confirmations and newsletters
  • Venues: Guest list information for entry and safety
  • Web hosting: To keep our website running

Legal Requirements

We may share information if required by law, to protect our rights, or ensure safety at events.

We Never

  • Sell your personal data to third parties
  • Share your information for others' marketing without consent
  • Use your data in ways you haven't agreed to

6. Data Security

We take security seriously:

  • Encryption: All data transmission is encrypted (HTTPS/TLS)
  • Access controls: Only authorized staff can access your data
  • Regular updates: We keep our systems secure and up-to-date
  • Payment security: PCI DSS compliant payment processing

While we implement strong security measures, no system is 100% secure. We'll notify you promptly of any significant data breaches.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data (where legally possible)
  • Portability: Receive your data in a portable format
  • Object: Opt out of marketing communications
  • Restrict processing: Limit how we use your data

To exercise any of these rights, email us at contact@discos4grownups.com

8. Marketing Communications

Opting In

We'll only send marketing emails and SMS if you've given us permission. You can unsubscribe at any time.

Opting Out

Note: We'll still send essential communications about events you've booked.

9. Data Retention

We keep your information for as long as necessary:

  • Event bookings: 7 years (for accounting and legal requirements)
  • Marketing data: Until you unsubscribe or ask us to delete it
  • Website analytics: 26 months maximum
  • Support communications: 3 years

10. Cookies

Our website uses cookies to:

  • Remember your preferences and settings
  • Analyze how our website is used
  • Improve your browsing experience
  • Show you relevant content and ads

You can control cookies through your browser settings, but this may affect website functionality.

11. Third-Party Links

Our website may link to external sites (venues, social media, etc.). We're not responsible for their privacy practices – please check their privacy policies.

12. Changes to This Policy

We may update this privacy policy occasionally. Any changes will be posted here with a new "Last updated" date. We'll notify you of significant changes via email if you're subscribed to our communications.

13. Contact Us

Questions about this privacy policy or how we handle your data?

Email: contact@discos4grownups.com

Data Protection Officer: Available via the email above

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you're not satisfied with how we handle your data.